Complaints Procedure

Complaints Handling Procedure (CHP)

GEOAXIS goal is to provide high quality property valuations in line with the International and European Valuation Standards and the standards of The Royal Institution of Chartered Surveyors (RICS). In respect of this goal a CHP policy is also operated.

In order to meet the requirements of CHP policy, a Complaint Form could be used (find below). Alternatively you could send us a mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +30210 6082709.

We will acknowledge your complaint in a timely manner and a full response will be given within 5 working days.

Alternative Dispute Resolution (ADR)

The final stage of the CHP will provide you with access to independent redress if we cannot resolve your complaint. RICS has approved a list of redress providers for firms to use. The list is published and updated from time to time at www.rics.org/regulation.

  • In respect of complaints received from consumers we propose as ADR mechanism the INDEPENDENT AUTHORITY ‘CONSUMER OMBUDSMAN’ (http://www.synigoroskatanaloti.gr)
  • In respect of complaints received from persons or organisations in a business capacity we propose as ADR mechanism the Dispute Resolution Committee of the Greek Technical Chamber (https://web.tee.gr)

Complaints Form: