Complaints Handling Procedure (CHP)
GEOAXIS goal is to provide high quality property valuations in line with the International and European Valuation Standards and the standards of The Royal Institution of Chartered Surveyors (RICS). In respect of this goal a CHP policy is also operated.
We will acknowledge your complaint in a timely manner and a full response will be given within 5 working days.
Alternative Dispute Resolution (ADR)
The final stage of the CHP will provide you with access to independent redress if we cannot resolve your complaint. RICS has approved a list of redress providers for firms to use. The list is published and updated from time to time at www.rics.org/regulation.
- In respect of complaints received from consumers we propose as ADR mechanism the INDEPENDENT AUTHORITY ‘CONSUMER OMBUDSMAN’ (http://www.synigoroskatanaloti.gr)
- In respect of complaints received from persons or organisations in a business capacity we propose as ADR mechanism the Dispute Resolution Committee of the Greek Technical Chamber (https://web.tee.gr)